Delivery Policy
NZ Customers
We aim to dispatch your order the day it is received, when possible, or as soon as possible on the following business day provided payment has been received. If we cannot supply an item in your order we will contact you via phone or email to advise. We ship all orders using a registered courier company (unless other arrangements have been made with us) and the delivery time frames are as follows: North Island: Next business day When your order is packed and ready for courier pick up we will email you a copy of your sales docket along with the track and trace number for your package and the delivery time frame you can expect. Please check your package in the presence of the courier when received. If for any reason your goods, or the packaging, arrive damaged you must ensure the damage is noted by the courier, and advise us in writing within 48 hours. We will advise you of what to do to get the goods back to us. We will send you a replacement as soon as possible, once we have received the goods back from you or once the courier has confirmed any breakages. We only ship small orders to PO Boxes. Small orders are items that will fit into a DLE or A5 size envelope. All other orders require a physical address. If you provide a PO Box for delivery and we cannot ship your order that way we will advise you as soon as possible.
South Island: Within two business days
Rural Delivery: Allow an extra 24hrs
International Customers
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Customers will be liable for any customs, duties, or tariffs in the destination country.
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Customers understand that if customs seize the goods sent from us, the goods will not be refunded unless returned to us in original condition. Delivery fees and any costs associated in returning funds to you are non-refundable. If we are aware of any products we sell being restricted in your country we will not ship them and will refund your purchase in full and advise you of this.
